FAQ

What We Do

We provide made to measure desks and furniture for home and office. We offer a wide range of products with endless applications. We have a range of styles and finishes as well as a number of accessories to provide the perfect solutions for your specific needs.

Order Process

There are a number of ways you can order products from us. Our online store allows you to customise our full range of products. Alternatively for slight variations and completely bespoke orders simply get in touch and we will put everything together for you.

Production

Our desks are manufactured here in the UK using cutting edge technology to ensure they are built extremely accurately and to the highest quality.

Pricing

We have developed a pricing strategy for all of our products. This includes a base rate for the product and then a cost per sqm. Thus; prices increase with size. Our prices may vary from time to time due to supply and demand. Prices on our stores may vary from manual orders.

Special Requirements

If you can’t customise our standard product to your exact requirements then please contact us and we will seek to provide you with the perfect solution.

Turnaround Times

Turnaround times vary between products. Stock items are usually delivered within 2-7 working days. Made to order items are usually delivered: 2-4 weeks for small items, 4-8 weeks for large / multiple items and 8-12 weeks for high quantity of items. Please refer to the information on each product page. Please note for made to measure items the turnaround time is from approval of drawings and NOT the order date.

Deliveries

Delivery is by either courier or our personal delivery service. The courier service is usually used to deliver smaller items with a weight limit of 50kg per parcel. A delivery can comprise multiple parcels with no limit on total weight. The personal delivery is usually used to delivery large or heavy items over the 50kg limit, or for orders with a large quantity of items.

Delivery Notification

For smaller orders shipped via courier, we will notify you once your order is complete and ask for a suitable delivery date. This is a flexible service and we can deliver on any day of your choosing. For larger orders shipped via our personal delivery service, we will get in touch sometime during production of your order to agree a suitable delivery day. This is a limited service. For both of the above your order will be stored safely in our warehouse until it is dispatched.

Assembly

All of our products are flat packed for shipping and assembly on site. Our products have been designed to enable easy self-assembly and instructions are available. Alternatively we can provide an assembly service for an additional cost. This is usually based on a percentage of your order cost.

Payment

For all of our made to order products we require full payment up front. There are a number of ways you can pay. We accept credit or debit card form our online store or over the phone. Alternatively you can pay via Bank Transfer. Once payment is received your order will be put into production.

Guarantee & Refunds

We guarantee that your desk will be made as per your order. Refunds are only available for incorrect orders, not made as per your specification at the time of purchase. It is essential that you check all measurements and details very carefully as we cannot be responsible for incorrect measurements.

 

  • Visa
  • MasterCard
  • Amex
Copyright © 2017 Custom Desk | VAT calculated at checkout.