Turnaround times may vary during particularly busy periods, however we generally follow these time frames:
Please note the turnaround time is from approval of drawings and NOT the order date.
Delivery is by either courier or personal delivery service.
A standard courier service is usually used to deliver smaller items with a weight limit of 50kg and a maximum length of 1.5m per parcel. A delivery can comprise multiple parcels with no limit on total weight.
A private courier service is usually used to deliver larger or heavier items. This could be where one of your parcels is more than the 50kg limit, the 1.5m maximum length or for orders with a large number of items. For orders with parcels over 2.4m 2 men are to make the delivery.
Both our delivery services are usually made by one person and is a front door delivery only. Therefore if you order includes a large item you may be required to provide some help to the driver.
For our private courier, we can only offer limited dates. These are usually on Thursdays weekly or fortnightly.
Extremely large and/or bespoke items are subject to a different delivery charge which will be calculated on an order by order basis.
Our products have been designed to enable easy self-assembly and instructions are provided.
However should you require an assembly service, we work with a third party who provide this at an additional cost. This fee is based on a 10-20% of your order cost with a minimum charge of £100.